Frequently Asked Questions
Get Started
Getting Started
How do I place an order?
To get an account manager you can contact us by phone, fax, email, or through our website. Your account manager will typically respond to email and web queries within a couple of hours. If you would like to speak with someone now please give us a call.
How do I get a quote?
To get a quote you will need to speak with a USA Fire Door Account Manager. Our account managers work one on one with our clients to confirm order specifications and pricing.
To get a quote you may contact us by phone, fax, email, or through our website. Once we receive your information an account manager will be assigned to assist you in placing your order or getting a quote. Your account manager will contact you within 24 hours of receiving your request. For faster service feel free to give us a call at any time.
Is there a minimum order quantity?
How do I use the shopping cart?
How do I open an account and/or get terms?
Where are you located?
Shipping
How much is shipping?
Shipping is free for most orders requiring several complete door and hardware assemblies. For smaller orders some freight charges will apply. Freight charges are based on the package weight, size and delivery location. Most of our estimates show freight charges as a separate line item in the event that shipping is not free.
How will my order ship?
Our orders are carefully packaged and crated for shipment anywhere in the US. Most orders are shipped via common carrier and arrive on a tractor trailer. Smaller trucks can be used when the destination is a limited access location. Lift gate service is available when the crate does not exceed the size and weight limit. Once your order ships our shipping department will send the tracking number via email. If you need a phone call or an appointment to schedule delivery please notify your account manager before placing your order. Appointments, lift gate services, residential and limited access deliveries will incur additional freight charges.
Where will my order ship from?
Your order will ship from one of our regional fulfillment centers depending on your location and the material being ordered. Your account manager can provide more information after your project has been quoted.
Can you ship internationally?
We frequently provide commercial door products for international use, but it is the responsibility of the purchaser to arrange overseas shipping. We can deliver to any US Port, freight forwarder or storage facility.
How long does it take to get material?
Production times vary based on the products being ordered. Transit times can range from 1-5 working days depending on location and the size of the order. Most in stock orders that do not include any custom materials or shop modifications are ready to ship within about 3-5 business days. Orders that require shop work or customization will require additional time for manufacturing. It is best to discuss lead times with your account manager before ordering. Although our lead times are some of the fastest in the industry we do recommend that you plan to receive material at least one week before your anticipated start date.
Can I pick my order up?
Yes. Orders can picked up at our Los Angeles area warehouse or at the nearest fulfillment center. Most of our clients prefer to have their orders delivered directly to the job site.
Products
Do you offer installation?
No, we do not offer any installation services. We are a distributor of material only. We recommend that all material be installed by a qualified professional.
Can you send someone out to take measurements?
We do not offer site measuring services but your account manager will be able to provide some instruction on how to measure. We recommend that all products are installed by qualified professionals.
Do you sell custom doors & frames?
Yes. We can customize nearly all of our commercial door and frame products as long the customization does not jeopardize the structural integrity of the product.
Do you sell doors for houses?
We do not provide material for residential use but we do provide material for larger sized apartment buildings, condominiums and mixed use buildings.
Do you sell overhead garage doors?
No, we do not offer any overhead doors.
Do you sell aluminum storefront doors?
No, we do not offer aluminum storefront doors.
Payments
How much do I have to pay to get started?
Full payment is due for any order that is less than $5,000 or has a manufacturing time of 7 work days or less. A minimum 50% deposit is required for all orders that exceed $5,000 and have manufacturing times greater than 7 work days. Some exceptions can be made for larger projects as long as the invoice is paid in full prior to shipping.
What types of payments do you accept?
Payments can be made by check, credit card, debit card, or wire transfer. We accept Visa, MasterCard, American Express and Discover. We will only accept credit card payments with billing addresses in the United States.
How do I go about making payment?
You must have an estimate or an invoice before you can make a payment. Payments can be made by selecting “Make A Payment” in the right corner of the website. Your account manager can also assist with making a payment. Checks can be made payable and mailed to USA Fire Door LLC, 101 W. Walnut St. STE 127, Gardena, CA 90248. Please include a copy of your signed estimate with the check and send it to the attention of your account manager.
Returns
What is your return policy?
We recommend that our products be installed by qualified professionals who are familiar with standard commercial door and frame systems. Since most of our orders are customized we do not offer returns for any commercial doors or frames that are received as indicated in the estimate that you must review and approve before production can begin. Your account manager can provide additional details and clarification to the products you are ordering, but since we are not able to visit your job site it is your responsibility to double check all field conditions against the estimate. Unopened hardware can be returned within 30 days of receipt as long as it is brand new, uninstalled, in original packaging and includes all pieces, parts or components. A 25% re-stocking fee will be assessed on all returns. We will by no means accept returns for products that include factory customization, modifications, custom options or cannot be re-sold. Return shipment is the responsibility of the customer. We highly recommend that all customers consult a qualified building professional to verify all field conditions before placing an order.